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Terms & Conditions

Linen Terms And Condition 



Please send a minimum 25 percent deposit to secure the reservation non-refunable .Payment must given upon delivery or before hand.Services will not begin until the balance is paid in full .If you need to cancel an already-booked reservation, you agree to pay cancellation fees amounting to:

 For Linen and rental equipmet booking :

  • Within 30 days of your scheduled event, we will refund 100% of your money.

  • Within 15 days of your scheduled event, we will refund 50% of your money.

  • Within 7 days of your scheduled event, we will refund 0%. 

1. Customer and associated parties agree to use all Kona Linen And Decors rental property in a careful and proper manner, will comply with applicable laws and regulations, and will return all Kona Linen And Decors property the first business day after the event has taken place, unless alternate arrangements have been previously agreed upon and listed on the invoice. Customer agrees to assume all risk of loss, damage, and abuse to rental property from any cause whatsoever. Items will be collect the next unless If the delivery location has certain time constrains the we are more willing to work within them for most instance.

Laundry bags will be provided for returning rented linen. The replacement cost for bags (or bins) not returned is $20.00 each.

2. Customer acknowledges that the rental property is of a size, design, and quantity selected by the customer, and that Kona Linen and Decors  has not made and does not make any representation, warrant, or covenant, express or implied, with respect to condition, quality, durability, or suitability of the rental property. Please note that suppliers, dye lots, seams, and hem style may vary. Kona Linen Rental will not be liable to the customer for any loss, damage, or injuries caused directly or indirectly by the rental property, by any inadequacy thereof, or defects therein. If you are ordering chair covers, please note that we cannot be responsible if the chair covers you order do not fit your chairs properly, nor can we exchange or refund the chair covers once they have been picked up/delivered. Please checkout a sample first if you are uncertain of the fit.

3. While all images and color photos on our website are taken of our actual items, customer acknowledges that all computer and device screens are different, and a color may not look identical in a venue. This can be from lighting and other effects at an event. Customer may request an appointment to view the items being used in person.

4. Customer will indemnify Kona  Linen And Decors against any claim, action, damages, and liability, including attorney’s fees, arising or connected with the customer’s use and possession of the rental property or customer’s use of our rental service.

5. Customer will ensure that their order is complete and correct  10 DAYS  before our delivery . We are happy to help resolve any discrepancies  10 DAYS before the delivery day. Orders are assumed to be accurate if we are not informed of any issue 10 DAYS before the delivery day.

6. In the event rental property is not returned or is returned in a torn, burned or otherwise damaged condition, the customer will be charged a replacement cost equal to three times the listed (not discounted) rental rate for each tablecloth, table overlay, table runner, or napkin, $10 for each chair cover, and $4 for each chair sash/tie. Specialty items, as noted on the invoice, may have a higher replacement cost. Said charge will be added to the original rental charges and the Customer agrees to pay these charges upon receipt of the replacement billing. Customer agrees that Kona Linen And Decors retains ownership of damaged linen and payment of replacement charges is not a purchase by Customer of the damaged linen. Our linens will be damaged by mold, mildew, candle wax, ink, pin holes, duct tape, staples, glue, or any other substance that is not from normal use. Automatic replacement fees will be incurred upon discovery of any of these items.

7. Evidence of the following items will automatically incur the above stated replacement charges: mold, mildew, wax, gum, glue, ink, marker, crayon, paint, Velcro, staples, pins, bleach, and duct tape.

8. Customer agrees to give Kona Linen And Decors  48 hours from the time of rental item return to count returned items and inspect items for damages. When scheduling pick up, customer may request that items be inspected in their presence. This request must be made prior to arrival to allow for proper scheduling. Customer will receive emailed photographic evidence of damaged items, and the customer agrees that Kona Linen and Decors will bill the original card used to rent items for the above stated replacement costs. Chair sashes must be untied prior to return, or a $0.25 per sash fee will be charged.

9. All rental property held beyond the agreed upon return date is subject to an additional rental charge.

10. A down payment of 50% is due to reserve items and lock in the price. The remainder is due fourteen days before the event. Changes can be made up to 10 days after the initial order is placed, except in the situation of an event date less than 10 days from the order date. Items may be added to the order total up to 7 days before the event date as long as Kona Linen And Decors inventory allows. If inventory is not available, rush shipping charges may apply.

11. All payments are final. No refunds will be issued for cancellations.

12. Rented property that is unused will still be subject to rental charges.

13. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse an order.


CREDIT CARD AUTHORIZATION FORM – Credit card required on file for all orders


Card Code Number (3 digit # on back of card):




Cardholder Signature Print Name :


By signing above customer authorizes Kona Linen And Decors to charge all items to the credit card and understands all terms as shown on this rental contract.


Balloon & Decoration Terms And Condition 


This rental agreement governs your client relationship with Kona Linen And Decors , also known as "We," "Us" or "Kona Line And Decors." By accepting it electronically or otherwise, you, or the "Client," agree that you will rent the equipment enumerated within the separate contract invoice that we provide you per that document's terms and this Agreement’s conditions, including:



Please send a minimum 25 percent deposit to secure the reservation non-refunable .Payment must given upon delivery or before hand.Services will not begin until the balance is paid in full .If you need to cancel an already-booked reservation, you agree to pay cancellation fees amounting to:

For Balloons booking :

  • Within 1 Calendar days of delivery or will call-100%

  • Within 2 Calendar days of delivery or will call-75%

  • Within 3-5 calendar days of delivery or will call-50%

Services will not begin until the balance is paid in full Kona Linen and Decors requires access to the venue at least 90 minutes before the event and 60 minutes after the event for breakdown.

You agree that once we have dispatched rentals from the Kona Linen and Decors warehouse, refunds won't be granted under any circumstances. You also agree that you’ll pay for all of the services and equipment that we provide, including any damages, losses or modifications that you or your agents make.



A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above.  The credit card will be charged if changes are made the day of the event, such as added services, labour or additional items are requested or required. If you submit a cheque that is subsequently returned, you will be required to pay in cash or credit card only. A $5,000 fee is assessed on all returned checks. Late payments – refers to any payment not received 30 days prior to the event date. Cheque payments are not accepted the week of the event for private events.


Payment for Damaged/Missing Items

 Kona linen and Decors will check the items in. If damaged items , the credit card on file will be billed, unless payment arrangements have been set up with the owner.




Delivery fees include:


  • Driving to your venue.

  • Delivering all the rental items.

  • Setting up all backdrops or balloons.

  • Driving back to the Kona Linen and Decors

  • Returning to your venue to pick up items after your event.

  • Driving back to the Kona Linen and Decors

  • Time and labour to unload the vehicle and place the items back in the warehouse.

  •  Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over a 100ft on foot.

  • We only deliver and don't offer an in store pick up option 

  •  Be sure to measure the area before we arrive at your location, to make sure the equipment fits, also take into consideration that nothing should be in the way, that includes above the area.

  • We call the weekend before to arrange delivery time.

  • Delivery can be anywhere from 1-3 days before the events depending on the size and the type of events.

  • If the delivery location has certain time constrains the we are more willing to work within them for most instance.

  • Feel free to contact us at anytime for delivery question, but understand that if the date is still some time away we will only be able to give you an estimated delivery day.

  • For Balloon installation and decoration please have corner marked with stakes, sticks or spray paint before the the employees of Kona linen and Decors arrive.It helps speed up the process.We are not authorized to touch or move anything that could be in the way  to prevent any damage at the events location.If the clearing of the area take more than 15 minutes there will be $10.00 charge for every 15 minutes after the first 15 . All the obstacle  in the way of setting up the rented equipment need to one removed from the area, that includes tree branches.


For styling, an additional charge may be included based on your needs.


Items can be dropped off up to 6 hrs before the event and be picked up within 24 hours after.

  • Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up).  If additional trips are required, you will automatically be billed.  A responsible party (you or another adult 18 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use.

  • Please be specific about the delivery details of your location prior to making the reservation.

  • Client Set-up: (on applicable items) If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary.


Upon receiving a delivery, you or your duly authorized agent must verify it in person. You agree to sign off with a Kona Linen And Decors staff member acknowledging your receipt of the delivery and assumption of responsibility for the equipment.
If you receive equipment in a damaged or otherwise unusable state, you agree that you'll provide us with written or telephone 2 hours notification before your event commences. You also waive your right to seek refunds or any other credits for such rentals if you fail to notify Kona Linen And Decors of the problems in writing before the event. You acknowledge that we won't accept order modifications or equipment exchange requests after our delivery representatives have vacated the drop-off location.


During the rental period, you agree that you'll cease using the equipment as soon as it becomes unsafe or you observe it in a state of disrepair. You will notify us of the hazard immediately and continue taking reasonable steps to prevent persons and properties from sustaining injury or damage until our representatives personally relieve you of responsibility for the items.



If any equipment suffers damage, loss or destruction, you agree to pay Kona Linen and Decors the entirety of the necessary costs to replace it at retail value. Kona Linen and Decors may let you pay the repair expenses for compromised goods at our sole discretion if we deem it possible and practical to restore them to their original pre-rental state.
We reserve the right to charge $5,000 service fees for each occurrence of damage, including intentional modifications such as stapling, glueing or nailing. We will also bill you for any items that require excessive cleaning.


Weather-Related Issues 

Kona Linen and Decors does not issue refunds for inclement weather.  Should bad weather or wind become an issue, the client assumes all risks and hardships involved with having an outdoor event.  Please discuss “Plan B” with your coordinator. Always have an indoor backup space.  It is our desire that your event go as smoothly as possible.  However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages.  If Kona Linen and Decors arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss placement options.  Please always provide an additional contact name and number should you be unavailable the day of your event.


Orders and Changes 

All order/service changes must be placed in writing or emailed to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. Changes will not be facilitated on the day of the event. Substitutions are allowed with a 14-day notice.



Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice unless you placed a special order for an out-of-stock item that was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account.​

We are honoured to be helping you celebrate your special day. Thank you so much for choosing us!

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